Installer Rewards Program Rules
The official rules for earning and redeeming points, membership tiers, point expiry, and reward fulfillment in Installer Rewards.
1. About Installer Rewards
Installer Rewards is part of Felicitysolar’s global Installer Partner Program. It rewards qualified installation service providers through tiered rewards, membership benefits, and brand recognition.
Points earning, tier upgrades, and reward redemptions are managed centrally through the FSolar App.
2. How to Earn Points
2.1 Install a New Inverter or Battery
Eligible models and point values
- IVGM-series inverters: based on rated power, 1 kWh = 1 point.
- High-voltage batteries (FLH48100 and FLH48314): 1 kW = 1 point.
Submission requirements: In the FSolar App, open Points Center > Install New Device, submit authentic information, and pass the review. Required materials include the customer’s telephone number, email address, complete installation address, device serial number, a wide-angle photo of the installation site, and a photo of the installer with the customer.
Invalid submissions: Each device serial number may receive points only once. If an installation is falsified, submitted more than once, or cannot be verified, the platform may decline the award or deduct points already credited.
2.2 Submit Product Issue Feedback
Point value:3 points for each valid issue report.
Submission requirements: Provide the product model and a clear, accurate description of the issue. Upload on-site photos or video when needed as supporting evidence.
Invalid submissions include: duplicate or substantially similar content; matters unrelated to product quality, such as pricing or emotional commentary; descriptions that are too vague to identify the issue; and content unrelated to Felicitysolar products.
2.3 Post a Trustpilot Review
Point value:3 points for each valid five-star review, up to 3 points per month.
Submission requirements: The review must be approved by Trustpilot and displayed on the company’s Trustpilot profile. In the App, submit your username, an optional review link, and a screenshot.
Invalid submissions: Reviews removed or invalidated by Trustpilot do not qualify. The platform may delay or cancel point awards associated with abnormal activity.
2.4 Share an Eligible Social Media Post
Point value:3 points for each approved post, with up to 4 submissions per month.
Content and publishing requirements
- Publish original photos or videos featuring Felicitysolar products, or photos from an in-person event, and include the hashtag #Felicitysolar.
- Content must be authentic and positive, and must not contain negative, prohibited, or politically sensitive material.
- The post must remain public for at least 7 days. The screenshot must clearly show the user ID, publication date, and full post.
- The post must have been published within the previous month.
- Each photo, post, or link may be submitted only once.
Invalid submissions include: content that is not original, does not show a Felicitysolar product or event, omits the #Felicitysolar hashtag, remains public for fewer than 7 days, contains negative or sensitive material, duplicates a previous submission, or was published more than one month ago.
2.5 Check In at an Offline Trade Show
Point value:3 points for each approved check-in, with up to 3 check-ins per month.
Photo and submission requirements
- The photo must be taken by you at the event and must show you together with a Felicitysolar booth backdrop, product, or branded material.
- The photo must be clear and visibly show the event setting. Blurry photos, screenshots, and photos not taken on site are invalid.
- Submit during the event or within 3 days after it ends. Late submissions will not be accepted.
- The event photo must have been taken within the previous month.
- Each account may check in only once per trade show. Repeat check-ins for the same event do not earn additional points.
Invalid submissions include: photos not taken by the account holder on site; photos that do not show the account holder with the required booth, product, or brand material; blurry images or screenshots; repeat check-ins for the same event; photos taken more than one month ago; and submissions made more than 3 days after the event ended.
3. Point Limits and Review Process
- The platform may set per-submission, monthly, or campaign-period point limits for different tasks.
- All point awards are subject to platform review. During the review, users may be asked to provide additional supporting materials.
- If a user manipulates point awards, falsifies installations, or fabricates supporting evidence in bulk, the platform may withhold points, deduct credited points, freeze the account, or reset the point balance to zero.
4. Membership Tiers and Tier Benefits
4.1 Tier Assignment and Monthly Recalculation
- Basis for tier assignment: Your tier is determined solely by the total points earned during the previous 365 days on a rolling basis. Your current available balance and points already spent on redemptions do not affect your tier.
- Recalculation schedule: On the first day of each month, the system calculates the total points earned during the previous 12 months. Users who meet a higher threshold are upgraded automatically; users who no longer meet their current threshold are downgraded automatically.
4.2 Membership Tier Thresholds
| Tier | Tier Name | English Title | Points Earned in the Previous 12 Months |
|---|---|---|---|
| L1 | New Talent | Active Installer | 0-499 points |
| L2 | Elite | Valued Installer | 500-1,299 points |
| L3 | Professional | Pro Installer | 1,300-2,499 points |
| L4 | Leader | Elite Installer | 2,500-4,999 points |
| L5 | Top Leader | Leading Installer | 5,000 points or more |
5. Point Validity and Expiry
- Rolling expiry, first in first out: Each batch of points is valid for 365 days (12 months) from the date it is earned. Unused points expire automatically by batch and cannot be restored or extended.
- Effective date: The 365-day first-in, first-out expiry rule will take effect on January 1, 2027.
- Point balance and membership tier are separate: The natural expiry of points reduces only the available account balance. It does not affect membership tier, which is determined solely by the total points earned during the previous 12 months.
Important: Spend the oldest points first. Expired points cannot be reissued or extended.
6. General Reward Redemption Rules
Redemption process
- Submit a redemption order in the Installer Rewards section of the FSolar App.
- The platform reviews the order and verifies point compliance.
- After approval, the physical item is shipped or the reward is issued.
- The system sends a redemption confirmation notice.
- Confirm the redemption. If no action is taken, the system confirms it automatically after 7 days.
7. Fulfillment Rules by Reward Type
7.1 Physical Rewards
- Rewards may be shipped or collected from a designated service location.
- For delivery, provide a complete and valid shipping address and accurate recipient details.
- For collection, make an appointment with the local service location in advance.
7.2 Cash Rewards
- Cash rewards may be issued by bank transfer or collected from a designated service location.
- Users must provide payment details that comply with local laws and financial regulations.
- The user is responsible for failed payments or returned funds caused by incorrect information supplied by the user.
7.3 Voucher Rewards
- Users may select vouchers available for different sites or regions.
- Users must provide an email address that complies with local laws and financial regulations.
- The user is responsible for failed delivery or returned vouchers caused by incorrect information supplied by the user.
8. User Conduct and Restrictions
- Points may be used only by the holder of the verified account. Transfers, gifts, resale, and private trading are strictly prohibited.
- Points have no cash value and cannot be redeemed directly for cash, except through an official cashback campaign that specifically allows it.
- Once a reward has been redeemed and the redemption has been confirmed, returns or exchanges are generally not accepted unless the item has a quality defect.
9. System Issues and Changes to These Rules
- If points are credited incorrectly because of a system failure, force majeure event, or technical vulnerability, the platform may correct the account records.
- The platform may adjust program mechanics or the rewards offered in response to actual market and operating conditions.
- The latest version published through official FSolar App channels will govern.
10. Customer Support and Interpretation
- Support channels: For questions or appeals, contact online customer service or submit a support ticket through the FSolar App.
- Service hours: 08:30-18:00 Beijing Time.
- Interpretation: To the extent permitted by applicable law, Felicitysolar reserves the right to interpret these Rules.
