{"id":48255,"date":"2026-09-03T16:22:44","date_gmt":"2026-09-03T08:22:44","guid":{"rendered":"https:\/\/www.felicitysolar.com\/?page_id=48255"},"modified":"2026-09-03T16:41:06","modified_gmt":"2026-09-03T08:41:06","slug":"installer-rewards-rules","status":"publish","type":"page","link":"https:\/\/www.felicitysolar.com\/ph\/installer-rewards-rules\/","title":{"rendered":"Installer Rewards Program Rules | Felicitysolar"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"48255\" class=\"elementor elementor-48255\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4369ea27 e-con-full e-flex e-con e-parent\" data-id=\"4369ea27\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-7479331f e-flex e-con-boxed e-con e-child\" data-id=\"7479331f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30b64a7 elementor-widget elementor-widget-html\" data-id=\"30b64a7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<style>\n.fsm-rules, .fsm-rules * { box-sizing: border-box; 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gap: 13px; align-items: center; min-height: 54px; margin: 0; padding: 10px 14px; border: 1px solid #E1E1E1; border-radius: 10px; background: #FAFAFA; }\n.fsm-rules .fsm-steps li::before { content: counter(step); display: grid; place-items: center; width: 34px; height: 34px; border-radius: 50%; background: #EF6629; color: #fff; font-weight: 800; }\n.fsm-rules .fsm-footer-note { color: #555; font-size: 14px; }\nhtml { scroll-behavior: smooth; }\n@media (max-width: 1024px) {\n  .fsm-rules .fsm-main { flex-direction: column !important; }\n  .fsm-rules .fsm-nav-wrap, .fsm-rules .fsm-content { width: 100% !important; }\n  .fsm-rules .fsm-nav-wrap { position: sticky; top: 0; z-index: 20; background: #fff; padding-bottom: 10px; }\n  .fsm-rules .fsm-quick-nav { padding: 12px; border-radius: 10px; }\n  .fsm-rules .fsm-nav-title { font-size: 14px; margin: 0 0 8px; }\n  .fsm-rules .fsm-quick-nav ol { display: flex; overflow-x: auto; gap: 6px; padding-bottom: 3px; scrollbar-width: thin; }\n  .fsm-rules .fsm-quick-nav li { flex: 0 0 auto; }\n  .fsm-rules .fsm-quick-nav a { display: flex; gap: 5px; white-space: nowrap; padding: 8px 10px; background: #F7F7F7; }\n}\n@media (max-width: 767px) {\n  .fsm-rules .fsm-hero-title .elementor-heading-title { font-size: 2.35rem; }\n  .fsm-rules .fsm-section-title .elementor-heading-title { font-size: 1.65rem; }\n  .fsm-rules .fsm-copy { font-size: 16px; line-height: 1.65; }\n  .fsm-rules th, .fsm-rules td { padding: 12px 13px; }\n}\n@media (prefers-reduced-motion: reduce) { html { scroll-behavior: auto; } .fsm-rules .fsm-quick-nav a { transition: none; } }\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56251685 fsm-hero-title elementor-widget elementor-widget-heading\" data-id=\"56251685\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Installer Rewards Program Rules<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bd10fde fsm-hero-lead elementor-widget elementor-widget-text-editor\" data-id=\"7bd10fde\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The official rules for earning and redeeming points, membership tiers, point expiry, and reward fulfillment in Installer Rewards.<\/p><div class=\"fsm-meta\"><span>Installer Partner Program<\/span><span>Managed in the FSolar App<\/span><span>Rolling 12-month tier calculation<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-681e5cc e-flex e-con-boxed e-con e-child\" data-id=\"681e5cc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-379adf75 e-con-full e-flex e-con e-child\" data-id=\"379adf75\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3335ff06 elementor-widget elementor-widget-html\" data-id=\"3335ff06\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<nav class=\"fsm-quick-nav\" aria-label=\"Installer Rewards rules navigation\">\n  <p class=\"fsm-nav-title\">Quick navigation<\/p>\n  <ol>\n    <li><a href=\"#about\"><span class=\"fsm-nav-num\"><\/span><span>About Installer Rewards<\/span><\/a><\/li>\n    <li><a href=\"#earning\"><span class=\"fsm-nav-num\"><\/span><span>How to Earn Points<\/span><\/a><\/li>\n    <li><a href=\"#review\"><span class=\"fsm-nav-num\"><\/span><span>Limits and Review<\/span><\/a><\/li>\n    <li><a href=\"#tiers\"><span class=\"fsm-nav-num\"><\/span><span>Membership Tiers<\/span><\/a><\/li>\n    <li><a href=\"#expiry\"><span class=\"fsm-nav-num\"><\/span><span>Validity and Expiry<\/span><\/a><\/li>\n    <li><a href=\"#redemption\"><span class=\"fsm-nav-num\"><\/span><span>Redemption Process<\/span><\/a><\/li>\n    <li><a href=\"#fulfillment\"><span class=\"fsm-nav-num\"><\/span><span>Prize Fulfillment<\/span><\/a><\/li>\n    <li><a href=\"#conduct\"><span class=\"fsm-nav-num\"><\/span><span>User Conduct<\/span><\/a><\/li>\n    <li><a href=\"#changes\"><span class=\"fsm-nav-num\"><\/span><span>System and Rule Changes<\/span><\/a><\/li>\n    <li><a href=\"#support\"><span class=\"fsm-nav-num\"><\/span><span>Support<\/span><\/a><\/li>\n  <\/ol>\n<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1236a94b e-con-full e-flex e-con e-child\" data-id=\"1236a94b\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-1403c10 e-con-full e-flex e-con e-child\" data-id=\"1403c10\" data-element_type=\"container\" id=\"about\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48a065c6 fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"48a065c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. About Installer Rewards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a286c0a fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"2a286c0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>Installer Rewards is part of Felicitysolar&#8217;s global Installer Partner Program. It rewards qualified installation service providers through tiered rewards, membership benefits, and brand recognition.<\/p>\n<p>Points earning, tier upgrades, and reward redemptions are managed centrally through the FSolar App.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-668261e5 e-con-full e-flex e-con e-child\" data-id=\"668261e5\" data-element_type=\"container\" id=\"earning\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af994c4 fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"1af994c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. How to Earn Points<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e72db32 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"7e72db32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.1 Install a New Inverter or Battery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d513db fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"14d513db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><span class=\"fsm-label\">Eligible models and point values<\/span><\/p>\n<ul>\n  <li>IVGM-series inverters: based on rated power, 1 kWh = 1 point.<\/li>\n  <li>High-voltage batteries (FLH48100 and FLH48314): 1 kW = 1 point.<\/li>\n<\/ul>\n<p><span class=\"fsm-label\">Submission requirements:<\/span> In the FSolar App, open <strong>Points Center &gt; Install New Device<\/strong>, submit authentic information, and pass the review. Required materials include the customer&#8217;s telephone number, email address, complete installation address, device serial number, a wide-angle photo of the installation site, and a photo of the installer with the customer.<\/p>\n<div class=\"fsm-callout\"><strong>Invalid submissions:<\/strong> Each device serial number may receive points only once. If an installation is falsified, submitted more than once, or cannot be verified, the platform may decline the award or deduct points already credited.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39047327 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"39047327\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.2 Submit Product Issue Feedback<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78aed88d fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"78aed88d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><span class=\"fsm-label\">Point value:<\/span><span class=\"fsm-points\">3 points<\/span> for each valid issue report.<\/p>\n<p><span class=\"fsm-label\">Submission requirements:<\/span> Provide the product model and a clear, accurate description of the issue. Upload on-site photos or video when needed as supporting evidence.<\/p>\n<div class=\"fsm-callout\"><strong>Invalid submissions include:<\/strong> duplicate or substantially similar content; matters unrelated to product quality, such as pricing or emotional commentary; descriptions that are too vague to identify the issue; and content unrelated to Felicitysolar products.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50ec43d7 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"50ec43d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.3 Post a Trustpilot Review<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76100b9f fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"76100b9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><span class=\"fsm-label\">Point value:<\/span><span class=\"fsm-points\">3 points<\/span> for each valid five-star review, up to 3 points per month.<\/p>\n<p><span class=\"fsm-label\">Submission requirements:<\/span> The review must be approved by Trustpilot and displayed on the company&#8217;s Trustpilot profile. In the App, submit your username, an optional review link, and a screenshot.<\/p>\n<div class=\"fsm-callout\"><strong>Invalid submissions:<\/strong> Reviews removed or invalidated by Trustpilot do not qualify. The platform may delay or cancel point awards associated with abnormal activity.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a2e72c fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"35a2e72c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.4 Share an Eligible Social Media Post<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1ae9e3 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"7f1ae9e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><span class=\"fsm-label\">Point value:<\/span><span class=\"fsm-points\">3 points<\/span> for each approved post, with up to 4 submissions per month.<\/p>\n<p><span class=\"fsm-label\">Content and publishing requirements<\/span><\/p>\n<ul>\n  <li>Publish original photos or videos featuring Felicitysolar products, or photos from an in-person event, and include the hashtag <strong>#Felicitysolar<\/strong>.<\/li>\n  <li>Content must be authentic and positive, and must not contain negative, prohibited, or politically sensitive material.<\/li>\n  <li>The post must remain public for at least 7 days. The screenshot must clearly show the user ID, publication date, and full post.<\/li>\n  <li>The post must have been published within the previous month.<\/li>\n  <li>Each photo, post, or link may be submitted only once.<\/li>\n<\/ul>\n<div class=\"fsm-callout\"><strong>Invalid submissions include:<\/strong> content that is not original, does not show a Felicitysolar product or event, omits the #Felicitysolar hashtag, remains public for fewer than 7 days, contains negative or sensitive material, duplicates a previous submission, or was published more than one month ago.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1ff542 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"1c1ff542\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.5 Check In at an Offline Trade Show<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ec50dd8 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"4ec50dd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><span class=\"fsm-label\">Point value:<\/span><span class=\"fsm-points\">3 points<\/span> for each approved check-in, with up to 3 check-ins per month.<\/p>\n<p><span class=\"fsm-label\">Photo and submission requirements<\/span><\/p>\n<ul>\n  <li>The photo must be taken by you at the event and must show you together with a Felicitysolar booth backdrop, product, or branded material.<\/li>\n  <li>The photo must be clear and visibly show the event setting. Blurry photos, screenshots, and photos not taken on site are invalid.<\/li>\n  <li>Submit during the event or within 3 days after it ends. Late submissions will not be accepted.<\/li>\n  <li>The event photo must have been taken within the previous month.<\/li>\n  <li>Each account may check in only once per trade show. Repeat check-ins for the same event do not earn additional points.<\/li>\n<\/ul>\n<div class=\"fsm-callout\"><strong>Invalid submissions include:<\/strong> photos not taken by the account holder on site; photos that do not show the account holder with the required booth, product, or brand material; blurry images or screenshots; repeat check-ins for the same event; photos taken more than one month ago; and submissions made more than 3 days after the event ended.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49ca3054 e-con-full e-flex e-con e-child\" data-id=\"49ca3054\" data-element_type=\"container\" id=\"review\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5c80f2 fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"3e5c80f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Point Limits and Review Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40af373e fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"40af373e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li>The platform may set per-submission, monthly, or campaign-period point limits for different tasks.<\/li>\n  <li>All point awards are subject to platform review. During the review, users may be asked to provide additional supporting materials.<\/li>\n  <li>If a user manipulates point awards, falsifies installations, or fabricates supporting evidence in bulk, the platform may withhold points, deduct credited points, freeze the account, or reset the point balance to zero.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-702e0398 e-con-full e-flex e-con e-child\" data-id=\"702e0398\" data-element_type=\"container\" id=\"tiers\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c91f793 fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"1c91f793\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Membership Tiers and Tier Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a630a5 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"66a630a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.1 Tier Assignment and Monthly Recalculation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12038e53 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"12038e53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li><span class=\"fsm-label\">Basis for tier assignment:<\/span> Your tier is determined solely by the total points earned during the previous 365 days on a rolling basis. Your current available balance and points already spent on redemptions do not affect your tier.<\/li>\n  <li><span class=\"fsm-label\">Recalculation schedule:<\/span> On the first day of each month, the system calculates the total points earned during the previous 12 months. Users who meet a higher threshold are upgraded automatically; users who no longer meet their current threshold are downgraded automatically.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-100d0175 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"100d0175\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.2 Membership Tier Thresholds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-787a8402 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"787a8402\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"fsm-table-wrap\" role=\"region\" aria-label=\"Membership tier thresholds\" tabindex=\"0\">\n<table>\n  <thead><tr><th>Tier<\/th><th>Tier Name<\/th><th>English Title<\/th><th>Points Earned in the Previous 12 Months<\/th><\/tr><\/thead>\n  <tbody>\n    <tr><td>L1<\/td><td>New Talent<\/td><td>Active Installer<\/td><td>0-499 points<\/td><\/tr>\n    <tr><td>L2<\/td><td>Elite<\/td><td>Valued Installer<\/td><td>500-1,299 points<\/td><\/tr>\n    <tr><td>L3<\/td><td>Professional<\/td><td>Pro Installer<\/td><td>1,300-2,499 points<\/td><\/tr>\n    <tr><td>L4<\/td><td>Leader<\/td><td>Elite Installer<\/td><td>2,500-4,999 points<\/td><\/tr>\n    <tr><td>L5<\/td><td>Top Leader<\/td><td>Leading Installer<\/td><td>5,000 points or more<\/td><\/tr>\n  <\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cc19c39 e-con-full e-flex e-con e-child\" data-id=\"1cc19c39\" data-element_type=\"container\" id=\"expiry\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-233abd8c fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"233abd8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Point Validity and Expiry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1ea504 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"7b1ea504\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li><span class=\"fsm-label\">Rolling expiry, first in first out:<\/span> Each batch of points is valid for 365 days (12 months) from the date it is earned. Unused points expire automatically by batch and cannot be restored or extended.<\/li>\n  <li><span class=\"fsm-label\">Effective date:<\/span> The 365-day first-in, first-out expiry rule will take effect on <strong>January 1, 2027<\/strong>.<\/li>\n  <li><span class=\"fsm-label\">Point balance and membership tier are separate:<\/span> The natural expiry of points reduces only the available account balance. It does not affect membership tier, which is determined solely by the total points earned during the previous 12 months.<\/li>\n<\/ul>\n<div class=\"fsm-callout\"><strong>Important:<\/strong> Spend the oldest points first. Expired points cannot be reissued or extended.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff89d1b e-con-full e-flex e-con e-child\" data-id=\"ff89d1b\" data-element_type=\"container\" id=\"redemption\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77886bff fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"77886bff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. General Reward Redemption Rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9771593 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"9771593\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><span class=\"fsm-label\">Redemption process<\/span><\/p>\n<ol class=\"fsm-steps\">\n  <li>Submit a redemption order in the Installer Rewards section of the FSolar App.<\/li>\n  <li>The platform reviews the order and verifies point compliance.<\/li>\n  <li>After approval, the physical item is shipped or the reward is issued.<\/li>\n  <li>The system sends a redemption confirmation notice.<\/li>\n  <li>Confirm the redemption. If no action is taken, the system confirms it automatically after 7 days.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a181467 e-con-full e-flex e-con e-child\" data-id=\"6a181467\" data-element_type=\"container\" id=\"fulfillment\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66924780 fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"66924780\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Fulfillment Rules by Reward Type<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a66b99a fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"3a66b99a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7.1 Physical Rewards<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6630e0b4 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"6630e0b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li>Rewards may be shipped or collected from a designated service location.<\/li>\n  <li>For delivery, provide a complete and valid shipping address and accurate recipient details.<\/li>\n  <li>For collection, make an appointment with the local service location in advance.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eddfab1 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"5eddfab1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7.2 Cash Rewards<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c05c5f0 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"5c05c5f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li>Cash rewards may be issued by bank transfer or collected from a designated service location.<\/li>\n  <li>Users must provide payment details that comply with local laws and financial regulations.<\/li>\n  <li>The user is responsible for failed payments or returned funds caused by incorrect information supplied by the user.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1722b6f8 fsm-subheading elementor-widget elementor-widget-heading\" data-id=\"1722b6f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7.3 Voucher Rewards<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33bd004a fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"33bd004a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li>Users may select vouchers available for different sites or regions.<\/li>\n  <li>Users must provide an email address that complies with local laws and financial regulations.<\/li>\n  <li>The user is responsible for failed delivery or returned vouchers caused by incorrect information supplied by the user.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40a2b7d1 e-con-full e-flex e-con e-child\" data-id=\"40a2b7d1\" data-element_type=\"container\" id=\"conduct\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-264ee1f fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"264ee1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. User Conduct and Restrictions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62ea1205 fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"62ea1205\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li>Points may be used only by the holder of the verified account. Transfers, gifts, resale, and private trading are strictly prohibited.<\/li>\n  <li>Points have no cash value and cannot be redeemed directly for cash, except through an official cashback campaign that specifically allows it.<\/li>\n  <li>Once a reward has been redeemed and the redemption has been confirmed, returns or exchanges are generally not accepted unless the item has a quality defect.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a4946c0 e-con-full e-flex e-con e-child\" data-id=\"2a4946c0\" data-element_type=\"container\" id=\"changes\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b21aade fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"b21aade\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. System Issues and Changes to These Rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-591a2c7c fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"591a2c7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li>If points are credited incorrectly because of a system failure, force majeure event, or technical vulnerability, the platform may correct the account records.<\/li>\n  <li>The platform may adjust program mechanics or the rewards offered in response to actual market and operating conditions.<\/li>\n  <li>The latest version published through official FSolar App channels will govern.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62673ee2 e-con-full e-flex e-con e-child\" data-id=\"62673ee2\" data-element_type=\"container\" id=\"support\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce4a1f8 fsm-section-title elementor-widget elementor-widget-heading\" data-id=\"4ce4a1f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Customer Support and Interpretation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b1e6fe fsm-copy elementor-widget elementor-widget-text-editor\" data-id=\"28b1e6fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n  <li><span class=\"fsm-label\">Support channels:<\/span> For questions or appeals, contact online customer service or submit a support ticket through the FSolar App.<\/li>\n  <li><span class=\"fsm-label\">Service hours:<\/span> 08:30-18:00 Beijing Time.<\/li>\n  <li><span class=\"fsm-label\">Interpretation:<\/span> To the extent permitted by applicable law, Felicitysolar reserves the right to interpret these Rules.<\/li>\n<\/ul>\n<p class=\"fsm-footer-note\">Please refer to official FSolar App announcements for the latest version of these Rules.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Installer Rewards Program Rules The official rules for earning and redeeming points, membership tiers, point expiry, and reward fulfillment in Installer Rewards. Installer Partner ProgramManaged in the FSolar AppRolling 12-month tier calculation Quick navigation About Installer Rewards How to Earn Points Limits and Review Membership Tiers Validity and Expiry Redemption Process Prize Fulfillment User Conduct [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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