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Customer Service

Our company has perfect service system, owns passel excellent professional client service engineers. With the principle of "clients focus", we handle various service requirement,after-sales services for our clients.

1. High Efficent and Quick Service System
Customer satisfaction survey system, establishment of regular maintenance service files and perfect the issues early warning mechanism. Track results on a regular basis to ensure that the problem completely resolved, give feedback to our clients.

2. Standard Service System  
Felicity's standardized service network all over the world, providing instant and location based services for clients.

3. Service Standardization
Remote product maintenance services, on-site customer service, customer service advisory services, technical training services in the whole process, based on a standardized concept, developed standardized processes and standardized prosecution system, standardization of language services, to build a standardized system of specialization service.